Job Description:
- Provide care, consultation, and support to customers encountering issues with travel SIM & eSIM products, including both Vietnamese and international customers.
- Monitor and receive customer information through various sales channels such as Hotline/Zalo/FB/IG/E-commerce platforms, etc.
- Resolve customer inquiries and complaints quickly according to the company’s support policies.
Requirements:
- Experience in handling complaints, persuading customers, and customer care is an advantage.
- Ability to communicate in English.
- Freshers without experience will be trained by the company.
- Flexible working hours, 8-hour shifts, 40 hours per week, rotating 24/7 shifts.
- On-site work at Gohub’s office (located near Tan Son Nhat Airport).
- High sense of responsibility, good attitude, straightforward, quick, and careful in work.
- Dynamic, sharp, fluent, and flexible in communication.
- Quickly resolve customer inquiries and complaints according to the company’s support policies.
Benefits:
- Salary + performance-based bonus + sales-based bonus, total income ranges from 8-10 million VND/month.
- Offer based on experience, senior and supervisor level income can reach up to 15-20 million VND/month.
- Official contract with the company after 2 months of probation.
- Full social insurance and tax contributions under legal regulations.
- Provided with a computer for work.
- 12 days of annual leave and other benefits.
